Return Policy /
Instruction on the Right of Revocation for Distance Sales Contracts
(1) Right of revocation: the Purchaser’s contractual declaration can be revoked without stating cause by informing the Vendor of such in writing (i.e. letter, fax, e-mail) within 14 days, or by returning the order within that stipulated period. The revocation period begins with receipt of this notice of right of revocation in written form, but not before receipt of order by recipient (in the event of repeat deliveries of similar wares, not before receipt of the first partial delivery), and for services not before the conclusion of the contract nor before we have fulfilled our duty to furnish information under 246 § 2 in connection with § 1 para. 1 and 2 of the Introductory Law of the Civil Code (EGBGB), as well as our obligations under § 312g para. 1 clause 1 of the German Civil Code (BGB) in connection with article 246 § 3 of the EGBGB. To preserve the stipulated period, it is sufficient for the notification of revocation, or the returned wares, to be postmarked within the specified period. Notice of revocation shall be addressed to:
interDuck Kultur-Event & Marketing GmbH
Fax: +49 (0)30 - 29 77 43 92
(2) Consequences of Revocation:
In the event of revocation, both sides shall return any goods, services or benefits and, if applicable, any derived profits or advantages (for example, interest). If you cannot return or provide restitution for the services or goods received, as well as profits (for example, advantages of use), or do so only in part, or in a diminished condition, you must compensate us to an equivalent value. For diminished condition of the goods, or for derived benefits, you are only obligated to compensate us if the benefits or diminished condition was caused by using the wares in a manner beyond simply verifying its features and functions. “Verifying its features and functions” is here understood to mean testing and trying out the wares, in the manner that is possible and customary in a bricks and mortar sales outlet.
Goods that can be sent as packages can be sent back at our risk. You agree to pay the normal costs of return when the goods delivered to you are what you ordered and the price of the goods being sent back does not exceed 40 euros or, if the price of the goods is higher and at the time of cancellation, you have not yet paid consideration or a contractually agreed upon partial payment. In all other cases, returning an order is free of charge to you. Goods that cannot be sent as packages will be picked up from you. Refunds will be issued within 30 days. The time period begins for you when you send your notice of revocation or cancellation or the returning goods and for us, when it is received.
[End of Notice of Right of Revocation]